Frequently Asked Questions

Can only United Church members order from United Church Bookstore?
Can I order if I live outside Canada?
How do I pay for my order?
How do I create an account?
How much are shipping charges?
How can I confirm my order?
What if I can't remember my password?
How do I load e-books on my e-reader?
How do I buy a gift card?

Can only United Church members order from United Church Bookstore?

We welcome everyone to order from us! If you’re looking for books and resources for spiritual guidance, personal reflection, or just plain good reading, we’re here for you.

Can I order if I live outside Canada?

At this time, we only ship orders within Canada. If you live outside of Canada please contact our customer service team and we will do our best to accommodate you. If you wish to purchase a digital product, like an e-book, purchases can be made worldwide.

How do I pay for my order?

We accept Visa, MasterCard, and American Express. Your credit card will be charged at the time of purchase. Please note that we do not accept Visa debit cards or other Interac® payment methods. 

Need to use your Church Account? Please contact our customer service team.

How do I create an account?

Either click the Account icon at the top of each webpage or add items to your shopping cart. When you are ready to check out, you will be prompted to either log in as an existing customer or create a new account. A valid e-mail address is required to create an account.

How much are shipping charges?

Shipping charges are based on weight and destination. Please see our Shipping and Returns page for more details.

How can I confirm my order?

After successfully completing the checkout process you will receive an e-mail confirming that your order has been received.

What if I can’t remember my password?

If you are struggling to remember your password, try resetting it. If you continue to have problems, please contact our customer service team.

How do I load e-books on my e-reader?

E-books can be read on a variety of devices. If you’re having trouble getting a file you’ve downloaded from UCRDstore.ca onto your device, visit our E-books help page for details. Please note that e-books and other digital products can only be purchased online. 

How do I buy a gift card?

A gift card is an excellent gift and can be e-mailed to the recipient. Please contact our customer service team with information about the amount and the e-mail address of the recipient.