Shipping and Returns

We want all our customers to be happy. If you have feedback on your order experience, please reach out to our customer service team at 1-800-288-7365 or e-mail us.

Shipping Policy

Orders are shipped via Canada Post Expedited or Canada Post XpressPost. Shipping costs are calculated by weight and destination and vary depending on the amount of product ordered. Orders are usually delivered in 5‒10 business days, depending on shipping method and shipping destination.

Return Policy

Items cannot be returned without authorization from a United Church Bookstore customer service team member. For return authorization, please e-mail our customer service team or phone 1-800-288-7365.

Return requests must be made no later than 30 days after the order date (excluding book displays). Items that have been authorized for return must arrive at our warehouse in saleable condition in order for refund or credit to be issued. Customers are responsible for paying any shipping charges associated with the return.

Items that cannot be returned and are final sale include

  • special orders
  • yearly church resources, such as calendars and bulletins
  • periodicals

If for any reason you need to cancel your order, please e-mail our customer service team or phone 1-800-288-7365.