Shipping policy

For regularly stocked items, the United Church Bookstore offers Canada-wide shipping via Canada Post Expedited or Canada Post Xpresspost. Shipping costs are calculated by weight and destination, and vary depending on the amount of product ordered, plus a $2 handling fee.

Print-on-Demand items are produced and shipped directly from the supplier upon ordering via Canada Post, DHL, and Asendia. Different Print-on-Demand items will be shipped separately once produced, but different sizes or colours of the same item on the same order will be shipped together. Once shipped, you will receive a notification the tracking information for your order.

Orders including both stocked items and Print-on-Demand items will be shipped separately. Shipping charges are calculated by item, with a flat base rate and incremental charge for each additional quantity of the same item, different sizes or colours of the same item qualify for this.

Shipping costs will be visible at checkout when you progress to shipping options. Any changes to your cart or shipping address at this point will cause the shipping cost to recalculate.

Orders are usually delivered in 5‒10 business days, depending on shipping method and shipping destination. You will see an estimate of the delivery date at checkout next to the shipping rate option.

Once your order has shipped, you will receive an e-mail confirmation with available order tracking information. You can also check the status of your order from your Customer Account Dashboard under Order History.

For orders shipped outside Canada, please e-mail our customer service team or phone 1-800-288-7365 with the items and quantity you wish to order and your shipping address.

For questions about returns, please see our Refund Policy.